Frequently Asked Questions
Everything you need to know about your DEZI experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking link so you can follow its journey to your doorstep.
What is your return policy?
We accept returns on unworn items in their original packaging within 30 days of delivery. Please note that certain limited-edition releases may be final sale.
Do you ship internationally?
Yes, DEZI ships worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How should I care for my DEZI pieces?
To maintain the quality of your fashion items, we recommend following the specific care instructions found on the inner garment label or the product description page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
Our team processes orders quickly to ensure fast delivery. You can request a cancellation within 1 hour of purchase by contacting our support team, but modifications are not guaranteed.